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Telesales Training for the Call Centre of a Renowned Office Automation Company |
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The Company's outbound call centre has a telesales team responsible for the selling of its brand products and other related supplies. |
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The management of the telesales team would like to improve the service quality and efficiency of their daily operations. |
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In this project, HKPC assisted the Company to enhance the efficiency of its telesales team. |
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HKPC teamed up with a Singapore-based partner to provide one-stop services to the Company. |
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Development of tailor-made training programmes for the telesales team |
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Provision of different levels of training for the Company's "high-flyers" and "improvers" according to their experience and performance |
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The Company successfully enhanced the effectiveness and efficiency of its customer service. |
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The Company was able to improve its staff members' work attitude and job competence. |
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