|
|
| Wing Wah Food Manufactory Ltd |
|
|
|
Industry: Food & Healthcare Devices |
|
|
|
Duration: November 2002 - Present |
|
|
|
|
Founded in rural Yuen Long in 1950 as a Chinese restaurant-cum-bakery, Wing Wah is one of Hong Kong's oldest catering groups.
|
|
|
|
|
Customer service improvement |
|
|
|
Corporate image enhancement |
|
|
|
Competitiveness enhancement |
|
| HKPC's Services/Solutions |
|
|
|
HKPC identified the company's customer service requirements, established customer service standards for it, as well as provided training, site coaching and continuous performance monitoring services. HKPC also helped the company launch the Best Customer Service Awards for individual staff and outlets |
|
| Productivity Achievements |
|
|
|
Enhanced staff competence & motivation |
|
|
|
Enhanced customer service |
|
|
|
|
|
Accreditation as a merchant under the Quality Tourism Services scheme of the Hong Kong Tourism Board |
|
|
|
Business expansion: 16 new outlets set up from 2004 to 2006 |
|
