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Performance Excellence Model Development Programme for a Public Utility Company in Hong Kong |
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A public utility company in Hong Kong has implemented Total Quality Management (TQM) for a long time and would like to benchmark it with the Malcom Baldrige criteria and look for opportunities for continuous improvement. |
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The company would like to participate in a quality award competition to gain public recognition and benchmark its management system against other companies.
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HKPC provided consultancy services on Performance Excellence Model training and assessment, assisting their task force in preparation for the awards entry in Hong Kong.
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Awareness training on the Performance Excellence Model criteria |
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Internal assessor training on the Performance Excellence Model criteria |
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Performance assessment with recommendations for performance improvement |
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Facilitation workshops to assist their improvement task force to implement the action plans |
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Facilitation workshops to assist their task force in preparation for various quality award entries in Hong Kong
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The Company won the overall winner award in a quality award competition. |
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The Company was able to form its self-assessment teams for performance assessment. |
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Through benchmarking with the world-class Performance Excellence Model, the company was able to gauge its strengths and weaknesses accordingly. |
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Through the improvement action plans, the Company successfully enhanced the effectiveness of its management system. |
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Team spirit among business groups was improved. |
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The Company's participation in the award competition became a good learning exercise for future reference. |
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