Today, customer service is one of the critical factors for business success. However, many organizations lack a systematic approach to identify performance gaps in customer service or to initiate corresponding actions.
Companies in pursuit of excellence may try HKPC's consultancy service in Customer Service Management. The programme helps organizations formulate service improvement strategies, foster a more customer-oriented culture, improve management systems, develop staff competence and enhance customers' perception of the services.
The programme consists of four phases, starting with Assessment of Service Gaps, followed by Formulation of Service Initiatives, Implementation of Gap-closure Actions and Provision of Service Auditing.
For further information, please contact Ms. Cindy Lui in Hong Kong at tel: (852) 2788 5830 or email: clui@hkpc.org, or Mr. Patrick Chen in Shenzhen at tel: (86755) 2671 2988 ext 119 or email: patrickc@sz.hkpcprd.com.
