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Customer Service Management (CSM) |
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- HKPC assists enterprises to address customer service issues and achieve overall improvement in service processes and management systems through integrated CSM consultancy services covering service strategy formulation, service process and system management, service staff step-ladder competence development, and service performance
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Customer Experience Management (CEM) |
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- HKPC provides CEM consultancy services to assist enterprises to adopt a systematic CEM approach to address the prevalent trend of customers looking for unforgettable, positive experiences at every customer touch point. Through this approach, an enterprise can differentiate its brand from others in the market, winning over customers and securing their life-time loyalty
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Customer Knowledge Management (CKM) |
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- HKPC assists enterprises to carry out customer knowledge profiling, CKM-embedded process design, customer touch-point experience creation, which are critical in enhancing customer loyalty and business results
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Mr Cliff Kong
Tel: (852) 2788 6258
E-mail: ckong@hkpc.org |
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