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Metrics and Methodologies Identify Performance Gaps and Improve Communication

A Sound and Electro-Acoustic Manufacturing Company

• Industry: Electronic and Telecommunication Products

Client's Profile

The client is a sound and electro-acoustic manufacturing company.

Client's Needs

To translate corporate strategies into actions and to review staff performance in accordance with the scorecard metrics and targets as well as to establish a well-defined competency model in striving for performance excellence.

HKPC Services/Solutions

• A Participant Guidebook for Developing Balanced Scorecard (BSC)

• Developed hands-on experience in developing the BSC

• A user-friendly tool kit consisting of training materials, application worksheets, an implementation roadmap and practical examples

• Step-ladder Core Competency Directory on the key behavioral indicators for each staff level

• Success case sharing sessions to better understand the success factors, difficulties, and the methods for overcoming the problems

Productivity Achievements

• Customers were able to internalize and apply the methodologies in building and implementing BSCs for their departments.

• The management was able to measure the Company's present and future staff performance through the Step-ladder Competency Model.

• The periodical performance reports helped the management identify the performance gaps so as to strive for improvements.

• The BSC system offered an effective management tool for motivating performance improvement.

• Definitions of interface and information requirements were clarified between departments.

• Better internal communication was achieved.

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