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Customer Service Improvement Programme
Wing Wah Food Manufactory Ltd
Industry: Food & Healthcare Devices
Duration: November 2002 - Present
Client's Profile
Founded in rural Yuen Long in 1950 as a Chinese restaurant-cum-bakery, Wing Wah is one of Hong Kong's oldest catering groups.
Client's Needs
Customer service improvement
Corporate image enhancement
Competitiveness enhancement
HKPC's Services/Solutions
HKPC identified the company's customer service requirements, established customer service standards for it, as well as provided training, site coaching and continuous performance monitoring services. HKPC also helped the company launch the Best Customer Service Awards for individual staff and outlets
Productivity Achievements
Enhanced staff competence & motivation
Enhanced customer service
Enhanced corporate image
Accreditation as a merchant under the Quality Tourism Services scheme of the Hong Kong Tourism Board
Business expansion: 16 new outlets set up from 2004 to 2006
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