Download Zone

Total Quality Management: Training and Assessment Upgrades

CLP Power Hong Kong Limited

• Industry: Government and Regulated Industries

Client's Profile

CLP Power is Hong Kong's largest power utility and a vertically integrated power business covering power generation, transmission and distribution.

Client's Needs

CLP Power implemented Total Quality Management (TQM) a long time ago and would like to use the Malcom Baldrige criteria for benchmarking to see if there was room for improvement. In addition, the top management was interested to participate in the HKMA Quality Award Competition as a means to validate the quality of its management system and its achievements so as to gain public recognition.

HKPC Services/Solutions

HKPC provided consultancy services, including the Performance Excellence Model Training and Assessment, and facilitate their preparation for the HKMA Quality Awards.

Productivity Achievements

• Development of self-assessment teams for performance assessment

• Benchmark with the world-class performance excellence model for identification of the company's strengths and weaknesses

• Formation of improvement plans for enhancing the effectiveness of the management system

• Gained hands-on experience in the award competition

• Won the 2004 HKMA Quality Award

"I see the Hong Kong Management Association Quality Award as a great endorsement to our efforts – one that will provide further encouragement for us to do more, go further and keep raising the bar when it comes to quality."

CLP Power Hong Kong Limited

Back

Privacy Statement    Use of this site indicates you accept the Terms of Use.
© 2000 - 2005 Hong Kong Productivity Council
Created by ME