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Improved Management Process Enhances Assessment Effectiveness and Performance of Employees

A Japanese Fast-Moving Consumer Goods Company

• Industry: Trading

Client Profile

The Client is a Japanese fast-moving consumer goods company.

Client's Needs

In order to optimize its current business operation in Hong Kong, the Client invited HKPC to establish a field-proven management system to effectively manage the company.

HKPC Services/Solutions

• Conduction of a series of diagnostic meetings with senior management to identify areas and opportunities for performance enhancement

• Corporate Strategy Development – developed corporate strategies to provide a clear strategic direction and objectives

• Job Analysis – formalized an organization structure with clear reporting channels and established specific job responsibilities for existing positions

• Balanced Scorecard - set up a performance management system to measure the organizational and departmental performance aligned to the corporate strategies

• Performance Appraisal – set up a performance appraisal system in which individual competence and performance could be assessed periodically against pre-set standards and provided feedback for continuous performance improvement

• Training and Development – developed an annual training plan in which training needs could be identified and fulfilled in order to bridge the gap between corporate directives and staff competency

• Business Process Improvement – developed improved business processes in which the "process disconnects" could be removed from the existing system and provided a common framework for eliminating the problems of process handovers among functions and job holders

Productivity Achievements

• Deployed management's directives throughout the organization

• Communicated and measured performance at the corporate and departmental levels

• Increased effectiveness of evaluation on employee's performance and contribution through an effective appraisal system

• Linked staff contribution with a reward and recognition system

• Enhanced process effectiveness and efficiency through implementation of improvement projects

• Identified training and development needs

• Developed integrated training solutions to improve and close the competence gap of employees

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