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Guangdong Communications Administration
Partner Organization:
Guangdong Communications Administration
Partnership Objective:
To develop and enhance the skills of call centre personnel in the Guangdong region
Nature of Partnership:
Joint development of an accreditation scheme and certification programmes for professional call centre staff
Name of Event:
Customer Service Excellence Training Programme
Project Period:
December 2004 – November 2007
Mr Alex Sun (second from left), General Manager of Productivity (Guangzhou) Consulting Co., Ltd. and Mr Liu Zhi-wen (third from left), Vice-Director, Guangdong Communications Administration, signs an MOU for the joint development of an accreditation scheme and certification programme for professional call centre staff in Guangdong province
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