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Web@Work Survey Hong Kong

Name of Survey:

Web@Work Survey Hong Kong

Survey Background:

Websense Inc., the worldwide leader of employee Internet management solutions, commissioned Hong Kong Productivity Council to conduct a study from September to October 2004 on the Internet behaviour of employees in workplace.

Survey Objective:

• To provide significant findings on employees' surfing habits and management perspective on key network problems encountered by companies.

Survey Initiator:

Websense Inc.

Survey Conductor:

Hong Kong Productivity Council

Survey Period:

September – October 2004

Sample Size & Methodology:

• HKPC conducted 300 successful interviews in September 2004, with half of the respondents being in management (grading of "manager or above") and the remaining half in the rank and file positions (clerks, executives and officers), all from companies with at least 50 employees.

• Respondents were polled on personal internet usage in the workplace, network problems encountered, internet filtering software used, and their company's internet access policy enforcement.

• The respondents came from different industries, with 19.3% from the manufacturing sector, 18.3% from the transport and communication sectors, 17.7% from the business services sector and 12.3% from the banking and finance sectors.

Highlights of the Survey Findings (October 2004):

• "Decreased employee productivity" (71%) was the number one concern of employers in Hong Kong regarding their employees' web access to non-work related web sites during office hours.

• 77.3% of employees said that they used the Internet occasionally for personal reasons at work.

• "News sites" (76.3%), "Sites where they can view their personal emails" (65.1%) and "Online banking sites" (59.6%) were the top 3 non-work related web sites visited during office hours.

• On average, end-users said that they spent 2 hours/week on non-work related web sites while management thought that the figure should be 3.5.

• Slightly over 85% of the respondents reported that their companies had Internet access policies in place. A majority of them (96.5%) understood and accepted their organization’s Internet access rules.

• Close to ninety percent of the respondents (89.3%) felt that organizations should inform employees before enforcing any Internet access policies. A majority of the respondents (92.3%) said that Internet access policies should be set up in organizations.

Enquiry:

Amanda Chu
Information Technology Industry Development Division
Tel: (852) 2788 5842
E-mail: amandac@hkpc.org

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