Corporate Sustainability
- 製造科技業(模具、金屬及塑膠)「過往資歷認可」評估機構 (Chinese only)
- Industry Survey and Research Service
- Business Innovation
- Service Assessment, Benchmarking & Compliance Study
- Sustainability-related international standards
- Organization Innovation Capability Development
- Service Recognition & Award Scheme
- ESG and Sustainability Services
- District Innovation
- Customer Experience Management
- Intellectual Property (IP) Protection and Management
- Strategy, Policy and Governance
- Strategic Human Resources Management (SHRM)
- Support to Creative Industries
- Knowledge management
- Process Excellence
- Interactive 3D eMarketing
- Performance Excellence
- Manufacturing Standards Consultancy Service
- Business Process Automation
- Quick Response Management
- Production Capacity Optimization
- Cost of Quality
Customer Experience Management
Your loyal customers are your engine of business growth
Service details:
We adopt an integrated CEM approach to help enterprises reviewing and refining the service positioning, values offering and delivery of unique customer experience so as to create branded services and cultivate customer loyalty. Our consultants also help the enterprises formulating and implementing service culture and competence development programs to drive changes and optimize service quality.
Customer Experience Management
