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Our Services
- New Industrialisation
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IIOT
- IIOT
- Industrie 4.0 - Smart Enterprise
- Product Lifecycle Management Consultancy
- Intelligent Automatic Warehousing and Logistics
- Real-Time Manufacturing Tracking System
- Knowledge Based Engineering & CAD Solution
- Location Based Services and Location Analytics
- The HATCH
- Hong Kong Industrial Drone Technology Centre
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AI & Robotics
- AI & Robotics
- AI Sheet Metal Surface Defect Detection Technology
- Product Innovation and Design Management
- Robotics Application
- Automation Feasibility Study
- 3D Automatic Processing
- Application and Research on Vision and Ultrasonic Inspection Assisted by Artificial Intelligence and Robotics
- Customized Intelligent and Cognition Automation Machine & System Development
- Autonomous Air-ground Cooperative Tunnel Inspector
- AR-Empowered Robot Control System (ARERC System)
- IoT-enabled Smart Toilet Bowl Cleaning System
- Novel Materials
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Advanced Manufacturing Technology
- Advanced Manufacturing Technology
- 3D Scanning and Reverse Engineering Service
- Flexible Metallic Fiber Physical Porous Part Fabrication Technology
- Advanced Mould Cooling Technology and CAE Conformal Cooling Analysis
- Gas Atomisation Technology
- Dual Laser Metal Polishing Technology
- Advanced Additive Manufacturing, 3D Printing Technology, and Direct Manufacturing
- Diffusion Bonding Technology
- Electrically-Assisted Free Forming (EAFF) Technology for Customisation of Sheet Metal Parts
- Plastic Process and Machinery Technology
- Fashion and Garment Technology
- Computer Aided Technology (CAx)
- Watch Assembly Automation Technology
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Digital Transformation
- Digital Transformation
- HKPC Digital DIY Portal
- 「FitEasy」Virtual Fitting Technology - For People with Disability
- Smart Solution
- Digital Transformation Support
- Research and Analytics
- Strategic IT Management
- Cyber Security
- Embedded Software System
- New Media and Learning Technology Development
- IT Industry Support
- DevOps Maturity Assessment and Consultancy Service
- Software Testing Automation Consultancy Service
- Blockchain Consulting Service
- Extended Reality (XR) technology and consultancy service
- Smart Living
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Green Technology
- Green Technology
- HealthTech and Chinese Medicine
- Carbon Neutrality and Comprehensive Carbon Management
- Green Procurement
- Eco-Design & Manufacturing Consultancy Service
- Cleaner Production
- Advanced decolorisation process for landfill leachate
- Effective Utilisation of Resources
- Innovative Environmental Technology Development
- Food Technology
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Corporate Sustainability
- Corporate Sustainability
- Manufacturing Technology (Tooling, Metals & Plastics) Recognition of Prior Learning (RPL) Mechanism
- Market Research and Analytics
- Business Innovation
- Sustainability-related standards and guidance
- Organisation Innovation Capability Development
- ESG and Sustainability Services
- District Innovation
- Customer Service Assessment
- Intellectual Property (IP) Protection and Management
- Support to Creative Industries
- Manufacturing Standards Consultancy Service
- Production Capacity Optimisation
- Cost of Quality
- Testing & Standards
- Price Concessions to SMEs
- Community
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Support & Resource
- Technology Transfer
- SME Services
- Biz Expands Easy (BEE) Funding Portal
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Support Centres
- Support Centres
- Future Manufacturing Hall
- AI Applications Hall
- Celesphere
- Inno Space
- The HATCH
- Intellectual Property Services Centre
- Advanced Electronics Processing Technology Centre
- Green Living Laboratory
- Reliability Testing Centre
- Electromagnetic Compatibility Centre
- Plastics Technology Centre
- Smart Wearables, Watch & Clock Technology Centre
- Conformal Cooling Technology Centre
- Hong Kong Digital Testing Hub
- Hong Kong Industrial Drone Technology Centre
- Aqua Research Laboratory
- Advanced Materials and Intelligent Manufacturing Centre
- Hong Kong Joint Research Lab for Applications of Intelligent Automation Technology
- Future FoodTech Lab
- HKUST-HKPC Joint Research Lab for Industrial AI and Robotics
- Hong Kong Industrial Artificial Intelligence & Robotics Centre (FLAIR)
- Venues & Facilities
- Testing & Standards
- HKPC Spotlights
- HKPC Academy
- About US
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LANGUAGE
Customer Service Assessment
Excellent services help enterprises in customer retention, as well as encourage existing customers to promote your brand to their friends. As the e-commerce prospers, omni-channel service management are becoming more and more important. We help different enterprises to formulate Mystery Shopper Programme and Customer Satisfaction Survey, digging out service pain points from different sales channels (including in-store, online, telephone hotline, etc), so as to enhance the service level.
Service details:
- Mystery Shopper Programme – By conducting Mystery Shopper Programme, enterprises can evaluate frontline staffs’ performance across the whole customer journey. The regular Mystery Shopper Programme not just helps management to formulate improvement plan, but also helps to recognise staff for outstanding performance so as to boost their morale.
- Customer Satisfaction Survey – It helps the enterprises to understand if the current products and service level fulfil the needs of customers. We help enterprises to conduct quantitative survey, by preparing questionnaire and analysing feedback , to find out the improvement area.
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