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SME Seminar Highlights Professionalism in Customer Service
To enhance the customer service quality of local small and medium-sized enterprises (SMEs), the Hong Kong Association for Customer Service Excellence and the Commerce, Industry and Technology Bureau of the HKSAR Government jointly organized the SME Quality Customer Service Seminar today (22 September 2005). The Hong Kong Productivity Council (HKPC) is the technical organizer of related training.
Under the theme of "Professionalism in Customer Service", the Seminar aims to offer a platform for the transfer of customer service knowledge from established companies to local SMEs. Designed for SME personnel in both the frontline and management positions, the event explored the critical success factors in professional service delivery and grooming excellent customer service employees.
Addressing the Seminar were customer service experts from the retail, airlines, travel, telecommunications and fast food businesses, including Ms Doris Chan, Training Manager of Birdland (Hong Kong) Limited – KFC; Ms Quince Chong, Director, Service Delivery, Cathay Pacific; Mr Fred Chan, Retail & Operation Director of TSL Jewellery (China) Ltd; Mr Buston Chu, General Marketing Manager of DCH (Motor Service) Center Ltd; Mr Nicholas Fung, General Manager of SmarTone-Vodafone and Ms Lanny Leung, General Manager of Wing On Travel.
This event is part of the Quality Customer Service Programme for SMEs spanning September 2005 to January 2006. Other activities of the Programme include workshops, experience sharing sessions, and visits to winning companies of major customer service awards and competitions. For more details on the Programme, please contact HKPC's Ms Vancy Cho at (852) 2788 5753 or email to: vancycho@hkpc.org.
For media enquiries, please contact:
Ms Betty Lee
General Manager
Corporate Communications and Events
Tel: (852) 2788 5895
Fax: (852) 2788 5056
E-mail: justina@hkpc.org
HKPC
22 September 2005
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